Privacy Policy
1. Introduction
Pro Insurance Claims (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us regarding insurance claims.
2. Who We Are
Pro Insurance Claims is a trading name of Dagda Public Loss Assessors Ltd.
Registered Office:
Avonlea, Demesne, Lucan, Co. Dublin
Company Registration Number: 785722
VAT Number: 4424948UH
Dagda Public Loss Assessors Ltd trading as Pro Insurance Claims is regulated by the Central Bank of Ireland (C563304).
3. What Information We Collect
We may collect and process the following information:
Information you provide directly
- Name
- Phone number
- Email address
- Details relating to your insurance claim
- Any information submitted via forms or enquiries
Information collected automatically
- IP address
- Browser type and device
- Pages visited on our website
- Interaction with website features (e.g. clicks, forms)
4. How We Use Your Information
We use your data to:
- Respond to enquiries and provide claim-related guidance
- Contact you regarding your request
- Assess your insurance claim situation
- Improve our website and services
- Monitor website performance and user behaviour
5. Legal Basis for Processing
We process your data based on:
- Consent – when you submit an enquiry or contact us
- Legitimate interest – to respond to requests and improve our services
- Legal obligations – where required for regulatory compliance
6. How We Share Your Data
We do not sell your personal data.
We may share your information with:
- Professional advisors or service providers assisting with your claim
- IT and website service providers
- Regulatory or legal authorities (where required)
All third parties are required to respect the security of your data.
7. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data.
Your data may be stored securely within:
- Website systems (e.g. form submissions)
- Email systems
- CRM or internal systems (where applicable)
We retain data only for as long as necessary.
8. Use of Cookies & Tracking
Our website may use cookies and tracking technologies to:
- Improve user experience
- Analyse website performance
- Track interactions (e.g. page visits, button clicks)
This may include services such as:
- Google Analytics
- Tracking links (e.g. WhatsApp or call tracking)
You can control cookie preferences through your browser settings.
9. WhatsApp & External Communication
If you contact us via WhatsApp or external platforms:
- Your data is processed by those platforms under their own privacy policies
- We only use the information provided to respond to your enquiry
10. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise any of these rights, please contact us.
11. Data Retention
We retain personal data only as long as necessary:
- To respond to enquiries
- To provide services
- To comply with legal and regulatory requirements
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Email: info@proinsuranceclaims.ie
Phone: +353 1 5135162