The complainant states that storm damage claim caused a ceiling in his home to collapse, and states that the damage should be covered under the insurance policy. The providers loss adjusters advised the complainant that the damage was due to ongoing ingress of water which cumulated in the ceiling collapse. They advised that an insured […]
Insurance Assessor
Case study – non-payment of insurance premium A home insurance policy was incepted on 22 December 2014. Complainants home suffered fire damage on 17 July 2016. The provider cancelled the home insurance policy on 26 April 2016 due to non-payment of insurance premium. The complainant states that the provider did not make them aware of […]
FSPO – Decision Ref: 2019-0145 – Rejection of Claim due to non-disclosure Background The complaint relates to the Insurers declinature of a claim and a cancellation of a household insurance policy held by the Complainant due to non-disclosure. The Complainants Case The Complainant is unhappy that her house insurance policy was cancelled ab initio due […]
Declined water leak claim due to an Insurance company wont pay the claim to repair water damage because the circumstances weren’t covered by the policy – Case Study – https://www.financial-ombudsman.org.uk/ Background The Complainant found water coming up through the floor and contacted an emergency plumber, the plumber couldn’t find any sign of a leaking pipe, […]
Storm / Flood Claim Declined by Insurance Company Due to Late Notification. FSPO – Decision Ref: 2019-0112 Background The complaint relates to the Insurers declinature of the storm / flood claim made by the Complainant for his rented property under his buildings cover only insurance policy for damage as a result of Storm/Flood. The Complainants […]
FSPO – Decision Ref: 2019-0107 Background The Complaint relates to the Insurers declinature of the claim made by the Complainant under his home insurance policy for an insurance claim and illustrates the necessity for prudent and practical advice when making an insurance claim. The Complainants Case The Complainant registered the claim for storm damage with […]